FAQs

Frequently Asked Questions (FAQs)

How long will it take for my order to ship, and when will I receive it?
Most orders are processed within 1–2 business days. In many cases, items leave our warehouse the same day. Delivery typically takes between 4–7 business days, though certain circumstances or high demand may cause slight delays. If extended shipping times apply, this will always be noted on the product page. At Seek1st Online, we pride ourselves on fast processing, quick delivery, and responsive support.

Which payment methods do you accept?
We accept all major payment options, including:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)

• Apple Pay

• Google Pay

What is your return policy?
We stand by our 30-Day Money-Back Guarantee on all purchases. Please review our detailed Return Policy located at the bottom of our site for more information.

What is your cancellation policy?
Orders can be cancelled for a full refund before they have been shipped. To cancel, please contact us immediately at support@seek1stonline.com. Once an order has shipped, cancellations fall under our 30-Day Return Policy.

What if my order arrives damaged?
Please examine your package carefully when it arrives. If you see visible damage (even to the box), make a note on the delivery receipt. If you’re unable to check the item at that time but suspect damage, write “suspect damage” on the receipt. Should your order arrive damaged, please send photos to support@seek1stonline.com and we’ll arrange a replacement or appropriate resolution.

How do I place an order?
Placing an order online is simple:

1. Click “Add to Cart” on the item you want.

2. Proceed to checkout and enter your billing and shipping details.

3. Complete payment and submit your order.

You’ll receive an order confirmation right away, and we’ll begin processing immediately. For phone orders, please call us at 000-000-0000.

How do I know when my order ships?
After placing your order, you’ll receive an email confirming your purchase and payment authorization. Once your order leaves the warehouse, you’ll get a shipping confirmation email with a tracking number. If any item is out of stock, we’ll notify you within one business day by phone or email.

Will I receive an order confirmation email?
Yes. An email confirmation will be sent to the address you provide for each order placed. We recommend saving or printing the confirmation for your records. Please double-check that your email address is entered correctly to ensure you receive all notifications.

Do you charge sales tax?
Sales tax will only be applied to orders shipping within Illinois, as required by law. Orders shipping outside of Illinois are tax-free, which can mean significant savings compared to other retailers.

Can I change my order after placing it?
Yes, changes can be made at no additional cost before your order ships. Simply email support@seek1stonline.com with your request. If there is a price difference, we’ll either refund the balance or send a secure invoice for the additional amount. For immediate assistance with order updates, you can also call us at 000-000-0000.